Service Level Agreement & Data Freshness Disclosures

Data Latency Uptime & Operations

Service Disclosures Summary

OPAL processes satellite analytics dynamically as ESA's Sentinel network updates. Sentinel-2 spectral indices refresh every 5 days under clear sky conditions, while Sentinel-1 radar coordinates refresh every 6–12 days. Cloud cover represents a physical barrier to optical sensors; OPAL handles this transparently using Scene Classification Layer (SCL) pixel masking to reject cloudy records, maintaining an average platform API uptime target of 99.5%.

1. Satellite Overpass Frequencies & Latency

Because OPAL relies on orbiting space constellations, data freshness depends on satellite overpass schedules and ESA ground station processing delays. The expected update intervals are:

Sensor Type Satellite Platform Revisit Frequency Typical Latency (Acquisition to App)
Optical (MSI) Sentinel-2A / 2B / 2C Every 5 Days 4 to 12 Hours
Radar (SAR) Sentinel-1A / 1C Every 6 to 12 Days 6 to 24 Hours
Weather Forecasts Open-Meteo Land Grid Hourly Updates Real-Time Ingestion

2. Cloud Cover and Weather Limitations

Optical satellite passes (Sentinel-2) are blocked by cloud cover, fog, and heavy sandstorms. OPAL manages this with the following quality protocols:

3. Platform Processing Performance & Uptime Target

OPAL aims to maintain a serverless API uptime of 99.5%. Uptime excludes scheduled maintenance windows or upstream outages on Copernicus Data Space Ecosystem (CDSE) servers.

When you enqueue a new field analysis (which pulls a 3-year historical archive), the Cloud Run background worker is designed to complete all backscatter conversions, NDVI calculations, and agrometeorological projections in under 3 minutes for a standard 10-hectare field.