Nimbus Earth Agriculture
Refund Policy
In short: try the Free plan before you pay, cancel any time, and keep access until the end of the period you have paid for. Payments for a billing period that has started are not refunded, except where the law requires it, where you were charged by mistake, or where the service has failed you.
1. Who handles payments and refunds
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle takes your payment and issues any refund, back to the payment method you used. Paddle's Refund Policy and Buyer Terms also apply to your payment, and nothing in this policy reduces any right they give you.
2. Try before you pay
The Free plan costs nothing, needs no payment details, and does not expire. It lets you draw your fields and see real satellite data before deciding whether to subscribe. For that reason we do not run a separate free trial or a general money-back period.
3. Cancelling
You can cancel at any time from Settings → Plan & Billing → Manage billing in the app, or by emailing us. Cancellation takes effect at the end of the period you have already paid for: you keep full access until then and are not charged again. Your fields and data are kept, and your account moves to the Free plan.
4. When we refund
Payments for a monthly or annual billing period that has already started are not refundable, and we do not give partial refunds for unused time when you cancel. We will refund:
- Billing mistakes — a duplicate charge, a charge after you had cancelled, or a charge for the wrong plan or amount. These are refunded in full.
- Service failure — where the service has been unavailable or has not worked as described for a significant part of a billing period because of a fault on our side. We will refund the affected part of that period, or the whole of it where that is fair.
- Legal rights — wherever the law gives you a right to cancel or to a refund. Nimbus Earth Agriculture is supplied for business use, but if you buy as a consumer in the UK or EU you may have a 14-day statutory right to withdraw, as described in Paddle's Refund Policy.
5. Price changes
We give at least 30 days' notice by email before a price change applies to your subscription. If you do not want to continue at the new price, cancel before it takes effect and you will not be charged it.
6. How to ask for a refund
Either reply to the receipt email from Paddle, or contact Paddle directly at paddle.net. You can also email us at simon@nimbusearth.com and we will arrange it with Paddle. Please include the email address on your account and, if you have it, the order number from your receipt. Approved refunds are returned to your original payment method; how long they take to appear depends on your bank or card provider.
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